Acme Plumbing Co.

My experience was awesome! The plumber Norval is great, kind, efficient and knowledgeable. He was accompanied by Sumere, a young man who is in training. What a great team! I am very pleased. Would definitely recommend ACME. Hopefully if you use them, you’ll get to work with this dynamic duo!

Randy with Acme did a fantastic job replacing our hot water heater and connecting a complicated system for the radiant heat in the floors. He worked long hours and was friendly, courteous, and very persistent in working out problems with the connections. I would recommend him to anyone.

These people DO NOT provide emergency services after hours. Called on a Sunday at 4:50 PM and was told this. She wanted to know if I wanted to schedule a visit during regular hours. NO!! EMERGENCY MEANS EMERGENCY NOW!!! Apartment was backing up with SEWAGE and she wanted to know if it could wait until regular hours.

Don't listen to the negative reviews on here - if you have a plumbing problem in Durham there isn't a better company around. It's not often these days I receive service good enough to make me want to go online and leave a public review. But I can't speak highly enough of the work Acme did helping me with a faulty sewage pump. Dealing with their service manager, Anthony, couldn't have been a more pleasant experience. He responded to my voicemail immediately, accommodated my schedule, understood when something came up and we had to move an appointment, and was able to get the team out to me on very short notice. I also want to shout out technicians Efrem and Norval - who were so friendly and patient in explaining to me exactly how the pump worked, what could be wrong with it, and what the best option for solving the issue was. We ended up having to replace it and they were able to do it the very same day. Their work was tidy and they left the area cleaner than they found it. A big thank you to both of these guys. Keep up the great work, Acme!

My experience with this company until now was at least a 4 star and I've been dealing with them for years. However today I had to cut ties with them due to the most rude and obnoxious service manager named Anthony. Extremely surprised that a company of ACME's status would allow him to lead their team. Will not do business there again until his departure and I've used them for over ten years. Such a shame what one bad apple can create in a business partnership.

This company came to fix our toilet because it was shaking. When the repair guy came is said it was an easy fix and so called fixed it. However a few days later our toilet starting leaking water from the area on the picture shown and it did not leak before the repair man came out. We called Acme plumbing thinking they would fix their mistake however they only tried to charge us to fix our leak when it was there fault our toilet was leaking. They said we should have had our toilet reset but the 1st plumber never told us that he just said it was a easy fix. I strongly suggest you do not use this company. They are only in for the money and instead fixing a mistake to keep a happy customer they decide to charge for something else in which they cause with the first repair.

Norval and Junior replaced two toilets at my house today. They were punctual, respectful, honest and quick. Pleased with my experience and will return to Acme for future needs.

First time doing business with Acme of Durham. Very honest business men, thank you to the Manager Anthony for getting everything situated with my services. I will definitely use your services again. Your reps were all polite and non intimidating. Anthony reached out to ensure fair service rendered and I greatly appreciate it.